| Name | Interested Party | Source | Issues | Risk Opportunity | Initial Rating | Needs & Expectations | Residual Rating | Exisiting Controls | Action |
|---|---|---|---|---|---|---|---|---|---|
| Competition | Directors & Owners Shareholders | External | Performance of Competition | Opportunity | Medium | Impacts of Activities of Competition Efffectively Managed Poor Competitor Offers Opportunities | Low | Market Awareness Effective Service Provision Effective Customer Management | Monitor |
| Competition | Directors & Owners Shareholders | External | Performance of Competition | Risk | Medium | Impacts of Activities of Competition Efffectively Managed | Low | Effective Management of Customer Satisfaction Addition of Quality Certification | Monitor |
| Climate Change | Directors & Owners Shareholders | External | Effects of Climate Change - Extreme Weather Conditions | Risk | Low | Changing weather patterns may affect transport arrangements. | Low | No Controls Required. Additional storage available if necessary. | Satisfactory |
| Climate Change | Regulatory Authorities | External | Effects of Climate Change | Risk | Low | Meet the updated requirements of Clauses 4.1 & 4.2 of the ISO Standards | Low | Climate Change deemed not to be a significant issue for the operations of RRIT. No interested parties have been identified with Climate Change as a requirement. | Monitor |
| Contractual and Other Disputes | Directors & Owners Shareholders | Internal | Financial Exposure | Risk | High | Low exposure to: Financial Loss Reputational Loss | Low | Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Contractual and Other Disputes | Directors & Owners Shareholders | Internal | Damage to Reputation | Risk | Medium | Low exposure to: Financial Loss Reputational Loss | Low | Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Coronavirus | Directors & Owners Shareholders | External | No Longer Deemed to be an Issue | Low | The effects of the Coronavirus outbreak be appropriately managed in all areas: Supply Chain Staff Availability Financial Effects | Low | Effective Management Systems Coronavirus Management Plan Strong Financial Position Improved Hygiene | Satisfactory | |
| Critical Functions | Directors & Owners Shareholders | Internal | Resource Availability | Risk | High | Skills & Equipment Available When Required. | Low | Broad Skill Base With Redundancy Tasks Can Be Outsourced If Required Backup of essential data. Low dependance on equipment. | Monitor |
| Customer Perception | Directors & Owners Shareholders | External | Reputation in Marketplace | Opportunity | High | On Time Delivery At Agreed Quality Standards Good Performance Offers Opportunities | Low | Effective Operational Processes Diverse Customer Base Effective Management of Customer Satisfaction Effective Corrective Action Process | Satisfactory |
| Environmental Incidents | Regulatory Authorities | External | Meet Statutory Requirements | Risk | High | Suppliers comply with: Documented operational practices Statutory requirements | Low | Effective Emergency Management Toll Effective Supplier Management Regular Supplier Performance Evaluation Toll | Monitor |
| Failure of Suppliers to Meet Requirements | Clients, Allied Staff, End Users | External | Failure of Suppliers to Meet Requirements | Risk | High | Suppliers Deliver Expected Outcomes | Medium | Effective Supplier Management Regular Evaluation of Key Suppliers: Toll TT Global | Monitor |
| Failure to Meet Legislated Requirements | Regulatory Authorities | External | Compliance with Legislated Requirements | Risk | Medium | All identified requirements are met. | Low | Legal Compliance Procedure Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Human Error/Employee Skill | Clients, Allied Staff, End Users | External | Accuracy of Information | Risk | Medium | Employees have the necessary skills to meet requirements. | Low | Effective Training/Competency Management Low staff turn over | Monitor |
| Impacts of Innovation | Directors & Owners Shareholders | External | New Technologies | Opportunity | Medium | Effect of Changes in Technology Managed | Low | Strategic Awareness of Market/Technology Trends | Satisfactory |
| Incorrect Disposal Practices | Clients, Allied Staff, End Users | External | Correct Disposal of Recycled Items | Risk | High | Disposal suppliers dispose of goods correctly. | Low | Selection of reputable disposal suppliers. Use of Suppliers Disposal Declaration Regular Supplier Performance Review | Monitor |
| Injury/Property Damage | Directors & Owners Shareholders | Internal | Staff Safety | Risk | Low | Safe Methods of Work | Low | Low Risk Activities | Satisfactory |
| Negative Impacts of Innovation | Directors & Owners Shareholders | External | New Technologies | Risk | Medium | Effect of Changes in Technology Managed | Low | Strategic Awareness of Market/Technology Trends | Monitor |
| Poor Customer Perception | Clients, Allied Staff, End Users | External | Damage to Reputation | Risk | High | On Time Delivery At Agreed Quality Standards | Low | Effective Operational Processes Diverse Customer Base Effective Management of Customer Satisfaction Effective Corrective Action Process | Monitor |
| Profitability | Directors & Owners Shareholders | Internal | Return on Investment | Risk | High | Business meets financial expectations. | Low | Effective Operational Processes Effective Customer Management Effective Management System | Monitor |
| Profitability | Staff | Internal | Financial Stability | Risk | Medium | Ongoing Employment | Low | Effective Operational Processes Effective Customer Management Effective Management System | Monitor |
| Specialised Skills – Succession Planning/Talent Management | Directors & Owners Shareholders | Internal | Staff Availability | Risk | High | Business Effectiveness maintained during staff changes. | Medium | Gradual change over of responsibilities. Ongoing Development of Skills Base Effective Training | Monitor |
| Specialised Skills – Succession Planning/Talent Management | Directors & Owners Shareholders | Internal | Staff Availability | Risk | Medium | Resources available when required. | Low | Ongoing Development of Skills Base New staff hired. Effective Training | Satisfactory |
| Transport - Spillage as a Result of Collision.... | Regulatory Authorities | External | Environmental Incidents | Risk | High | No Environmental Incidents | Low | Selection of suitable transport supplier. Toll Supplier Management. Regular Supplier Performance Evaluation | Satisfactory |